Shipping policy

SHIPPING POLICY

FREE WORLDWIDE SHIPPING
We offer free standard shipping on all orders, worldwide [CONFIRM: any countries you can't ship to].

PROCESSING TIME
Orders are processed within [1] business days after payment is confirmed, excluding weekends and holidays. You'll receive an order confirmation email right away and a shipping email with a tracking number once your order ships.

DELIVERY TIME
After your order ships, estimated delivery is:
- United States: 5 to 10 business days
- Rest of the world: 7 to 14 business days

These are estimates, not guarantees. Carrier delays, customs checks, weather and the busy holiday season can add extra time. Processing time is not included in these estimates.

TRACKING
Every order ships with a tracking number, sent by email. Tracking can take [24 to 72] hours to show updates after your order ships.

DELAYS
If we expect your order to arrive later than the estimate we gave you, we'll email you with a new date. You can then choose to wait or to cancel for a full refund.

MULTIPLE ITEMS
If you order more than one item, they may arrive in separate packages, on different days, with separate tracking numbers. You are not charged extra for this.

TAXES, DUTIES AND CUSTOMS
For US orders, sales tax is added at checkout where required by law. For orders outside the US, import duties, taxes and customs fees may be charged by your country and are the buyer's responsibility [CONFIRM WITH SUPPLIER: or write "already paid by us" only if your supplier really prepays them].

ADDRESS ACCURACY
Please check your shipping address carefully at checkout. We can't change an address once your order has shipped. If a package is returned because of an incorrect address, we may charge a reshipping fee.

LOST OR DAMAGED ORDERS
If tracking says delivered but you haven't received it, first check with neighbors and household members, then contact us within [7] days. If your order is lost or arrives damaged, email us within [30] days of the delivery date with your order number (and photos if it's damaged). We'll replace it or refund you.

ORDER CHANGES AND CANCELLATIONS
You can change or cancel an order before it ships by emailing us as soon as possible. Once it has shipped, it can't be changed or cancelled, but you can return it under our Refund Policy.

CONTACT US
Questions about your order? Email us. We reply within [1 to 2] business days.